Lily Nathanson is a Customer Success Manager living and working in New York. While attending Hamilton College, she decided to pursue a personal passion as well and earned her minor in Psychology to supplement her major in English Literature. Lily has always been fascinated by the way people think and why we do what we do. She brings her knowledge and interest in Psychology to work every day, to help inform her approach to relationship building and meaningfully connect with her clients.
How to Boost Your Self-Confidence
Self-confidence is crucial in almost every aspect of our day-to-day lives. It comes in handy in helping ensure comfort in our interpersonal interactions. Low self-confidence can greatly impair your ability to prosper in virtually every other undertaking you may desire. Here are some great tips that may help you to boost your self-confidence.
Do not compare yourself to others
Interpersonal comparisons are the number one killer of self-confidence, especially in situations where the person you a...
How to Plan for a Road Trip
Planning a road trip is a wonderful way to experience multiple destinations during one unforgettable vacation. For many, road trips provide an incredible amount of freedom. You get to decide your route, your stops, and ultimately, your final destination. Whether you are planning a road trip with family, friends, or are headed out solo, there are a few important items to take care of before heading out. Below are five things worth considering before you depart on a road trip, whether it be a s...
The Best Fourth of July Vacation Destinations
One of the biggest and most anticipated celebrations during the summer months is the Fourth of July. Every year, Independence Day brings memories of cookouts, pool parties, and firework shows. Many cities across the country hold weekend long festivals, concerts, and gatherings for people to come out and celebrate the birthdate of independence in the United States of America. Many of us receive the 4th of July off from work. Take advantage of your free day and plan a trip to one of the followi...
The Best Airports in the World
While traveling the world is an extremely rewarding experience, it also leads to spending a lot of time in airports. A great airport can add to the traveling experience while a bad airport can make a short layover feel like an eternity. Luckily, it is not too hard to find an amazing airport in almost every part of the world. These are five of the best airports in the world.
Singapore Changi International Airport
Changi is widely considered to be the home of the world’s best airport. Travelers...
The Role Customer Success Plays in Business
Every company can come up with its own definition of customer success. For instance, the Customer Service Association defines customer success as “a long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value.” This is a very specific definition but can go a long way in helping a business increase its customer base and harness the success this creates. Understanding the customer base and making changes using these kin...
Strategies for Improving Your Team’s Customer Service
Customer service is the face of every business. As a business, you should focus on empowering your customer service team and organizing them well to ensure that they perform excellently. A well-coordinated customer service team will most likely attract and retain customers to your business. Here are some tips on how you can strategize and organize your team well to ensure that they improve on their customer service delivery.
Improve on their customer service skills
Proper customer service req...
Ivan Pavlov and Conditional Learning Theory
One of the breakthroughs in behavioral science, known as Conditional Learning Theory, came about in the early 1900s through the work of a Russian scientist named Ivan Pavlov (1849-1936). Most people have heard references to Pavlov’s dogs, or Pavlovian theory, but might not be able to explain exactly what the theory entails.
The development of his theory of conditioned learning, which earned Pavlov a Nobel Prize in 1904, actually began through an accidental discovery Pavlov made while conducti...
The Benefits and Costs of Perfectionism and Its Effects on Well-Being: Part II
Read Part I here.
Health Effects of Perfectionism
Indeed, as a personal quality of high achievers, perfectionism can often be used as a tool to transcend one’s limitations, but its effects can also be debilitating in the extreme. Take the example of the pianist Glenn Gould, who was notoriously perfectionistic in his attempts at creating flawless interpretations of great classical works by composers such as Johann Sebastian Bach and Johannes Brahms. Gould’s flawless recording of J.S. Bach’s “G...
The Benefits and Costs of Perfectionism and Its Effects on Well-Being: Part I
Throughout the world, perfectionism is a personal quality that has been both idealized and denigrated in equal measure. Films such as “Amadeus” (1984) and “Shine” (1996) were both hugely successful meditations on the relationship between perfectionism and the accomplishments of genius, but both films had less than happy endings for their purist anti-heroes in Wolfgang Amadeus Mozart and the institutionalized pianist David Helfgott. Here are just a few of the rewards and the costs of perfectio...
Top 5 Things to See and Do in San Francisco
Following New York City and ranking in the number two spot for highest population density in the country, San Francisco has long been a popular destination for tourists and business professionals alike. The northern California hub is full of unique attractions, destinations, and five-star restaurants. With so many different things to see and do, it can be a challenge figuring out where to start. Here is a list of some of the top-ranked activities all travelers should explore on their first vi...
Summer Wine Destinations in the U.S.
The popularity of wine-tasting has skyrocketed over the past few years, with people all over the country flocking to vineyards for a taste of wine with good company. As summertime approaches, many choose to plan their vacations based around popular wine destinations. Whether you are vacationing with friends or as a couple looking for a romantic getaway, wine destinations can offer a fun experience for all involved. Aside from tasting delicious wine and food, you can experience beautiful scene...
Travel Etiquette: What to Know Before You Go
Whether you are traveling to a different state or a different part of the world, it is crucial to have a basic understanding of the cultural expectations and norms of your place of visit. One of the best parts of visiting a new area is embracing the culture and learning more about the people who live there. However, without the proper manners and etiquette, you could inadvertently offend someone. To make the most of your visit and to have a rewarding experience, make sure to practice the foll...
4 TED Talks that Relate to Customer Success
A non-profit organization committed to sharing ideas on a wide array of topics; TED provides the global community a more profound way of understanding and learning. TED Talks, which are short, 18-minute talks, offer listeners invaluable insight into many different issues. They provide a great outlet for both speakers and listeners to share ideas and inspiration. Whether you are simply looking for some entertainment or are focused on improving your skill set, TED Talks can be a great use of yo...
How to Determine When to Update a Business CRM System
A good CRM system can be a game changer for a company. CRM has now extended beyond just the reach of enterprise level companies to reach a level of accessibility even to small business owners. However, a reliable CRM is an investment, and that means you need to be strategic about when to upgrade or change your software. Here are some goalposts you can evaluate that could signify the need for a shift:
The Platform Isn’t Meeting Your Needs
This may seem obvious on the surface, but it’s a little...
The Psychology of Addictive Behaviors
Newer models of addiction have replaced the old disease theory with focussing on the psychological, as opposed to the physiological, ways that people grow addicted to activities and substances. Activities include eating and gambling; substances include drugs and alcohol. There are many ways to identify key behaviors that are associated with addiction.
A Developing Process
Addiction is known to develop via a process. The first stage is when people take up the appetitive behavior. This often ta...